Policies

Enigma QPM aims

To be led by client requirements at all times.
To improve service to both our clients and their customers.
To build client trust in order to provide help and support of real value.
To achieve this through developing a detailed understanding of relationships.
To openly engage with all qualifying organisations and individuals without discrimination.

Defining Quality of Service

We define Quality of Service in terms of a business building a reputation over time by providing client perceived value. Clearly this value is indicated by a client’s continued willingness to pay for the service in a commercial context.

The business is guided by the following principles:

To meet the needs of our current and future clients with the highest possible quality of audit.
To audit in a manner that satisfies regulatory requirements and adds value to clients’ business processes.
To create a working environment where individuals can develop and contribute to their maximum potential’.
To recognise that the long term interest of Enigma QPM, its portfolio of clients and the regulator is to prioritise sustainable quality of service to consumers above short term commercial concerns.