What we actually do to bring about improvements
Deming’s plan, do, check, act model for quality management is commonly quoted, but seldom understood. We use it to structure the service we provide under four distinct elements required to achieve customer centred business improvement.
TARGET RISKS
Deming’s plan, do, check, act model for quality management is commonly quoted, but seldom understood. We use it to structure the service we provide under four distinct elements required to achieve customer centred business improvement.
TARGET RISKS
- Identify gaps in knowledge management
- Identify PI Insurance risks
- Identify gaps with regulatory requirements
- Identify risks to client relationships
- Identify cost of failure risks
- Implement ISO9001: 2000 where required
- Integrate quality management systems
- Implement specialist quality standards when required
- Provide training
- Carry out Quality Management System audits
- Develop Quality of Service Measurements
- Develop customer satisfaction measurements
- Implement complaint management
- Carry out measurement accuracy audits
- Facilitate improvement Workshops
- Apply statistical analysis and process controls
- Carry out qualitative data analysis
- Prioritise actions