Other Services
'Supporting all your QoS needs.'
Implementing QoS in order to get some value from it is no easy task. One can easily pay lip-service for lowest cost and gain no benefit. Years of successfully assisting Telecom suppliers with QoS reporting has enabled us to develop 'Best Practice' products and services portfolio. In short, we know what works and what to avoid, where to spend your money and how to save it.
Complete QoS Life-Cycle support
We can take you from 'What do I need to do?' phases, through implementation advice, staff training, QoS workshops and value added auditing. Our unique experience enables us to assist clients wherever they are in the QoS lifecycle.
Whatever your QoS need, we guarantee we've solved it somewhere else! So ask the experts.
Training
We provide a full range of training services to support our process implementation and audit activities. This includes:
Complaint management
Customer complaint systems are often ineffective leading to customer churn and lost revenue. The main reasons for this are:
Complaint management is a key element of a wider initiative to identify and remove the costs of failure in a business.
'Supporting all your QoS needs.'
Implementing QoS in order to get some value from it is no easy task. One can easily pay lip-service for lowest cost and gain no benefit. Years of successfully assisting Telecom suppliers with QoS reporting has enabled us to develop 'Best Practice' products and services portfolio. In short, we know what works and what to avoid, where to spend your money and how to save it.
Complete QoS Life-Cycle support
We can take you from 'What do I need to do?' phases, through implementation advice, staff training, QoS workshops and value added auditing. Our unique experience enables us to assist clients wherever they are in the QoS lifecycle.
Whatever your QoS need, we guarantee we've solved it somewhere else! So ask the experts.
Training
We provide a full range of training services to support our process implementation and audit activities. This includes:
- Audit training
- Qualiy Management training
- Performance measurement
- TopCom awareness
- Customer service measurement
- Training in specialist quality standards
Complaint management
Customer complaint systems are often ineffective leading to customer churn and lost revenue. The main reasons for this are:
- Complaints are not identified and captured by customer facing staff;
- Complaints are measured, but the root causes are not analysed.
Complaint management is a key element of a wider initiative to identify and remove the costs of failure in a business.