Quality of service cycle
OHS 18001

Integrating Health and Safety Management Systems   The integration of Business Management Systems with regard to Quality - ISO 9001, Environmental Impact - ISO 14001 and Occupational Health and Safety - OHS 18001 is a natural approach to achieving efficient and effective business processes. We have the experience to help you do this in a non-bureaucratic manner.

Deming’s plan, do, check, act model for business management is commonly quoted, but seldom understood. We use it to structure the service we provide under four distinct elements required to achieve customer centred business improvement.


TARGET RISKS
  • Identify gaps in knowledge management
  • Identify PI Insurance risks
  • Identify gaps with regulatory requirements
  • Identify risks to client relationships
  • Identify cost of failure risks
DEVELOP PROCESSES
  • Implement ISO 9001: 2008 where required
  • Integrate quality management systems
  • Implement specialist quality standards when required
  • Provide training
  • Carry out Quality Management System audits
DATA CAPTURE
  • Develop Quality of Service Measurements
  • Develop customer satisfaction measurements
  • Implement complaint management
  • Carry out measurement accuracy audits
ADDRESS ROOT CAUSES
  • Facilitate improvement Workshops
  • Apply statistical analysis and process controls
  • Carry out qualitative data analysis
  • Prioritise actions