ISO 9001
ISO9001 is the recognised Quality Management standard. We offer:
We can also help you to integrate a quality management system with Health and Safety or Environmental standards or meet the requirements of a range of specialist standards including TL9000.
Pros and Cons of ISO 9001:2008
A well managed quality system is focussed on customer relationships and has the following benefits:
Complaint management
Customer complaint systems are often ineffective leading to customer churn and lost revenue. The main reasons for this are:
Complaint management is a key element of a wider initiative to identify and remove the costs of failure in a business.
ISO9001 is the recognised Quality Management standard. We offer:
- Fixed price and fast track projects;
- Guaranteed certification by an accredited body;
- Extensive experience in over 30 different companies of all sizes in many industries;
- A tailored approach, so you control the solution. We don't copy other systems or provide off the shelf, pre-conceived systems;
- A focus on areas that are important to you and your customers in order to simplify processes and reduce bureaucracy;
- A specialist service for architects, engineers and building service firms;
- Help to reduce PI Insurance premiums and risk of claims;
We can also help you to integrate a quality management system with Health and Safety or Environmental standards or meet the requirements of a range of specialist standards including TL9000.
Pros and Cons of ISO 9001:2008
A well managed quality system is focussed on customer relationships and has the following benefits:
- Improved image and competitive advantage leading to new orders
- Better sharing of knowledge, improved training and communication
- Increased efficiency of processes and lower failure cost
- Lower PI insurance premiums and risk of claims
- Increased bureaucracy and paperwork
- The important work happens outside the system
- Senior management pay only lip service to the system
- Standard processes for non-standard customer requirements
Complaint management
Customer complaint systems are often ineffective leading to customer churn and lost revenue. The main reasons for this are:
- Complaints are not identified and captured by customer facing staff;
- Complaints are measured, but the root causes are not analysed.
Complaint management is a key element of a wider initiative to identify and remove the costs of failure in a business.