Regulatory Driven Quality of Service
To help customers make an informed choice about their telecommunications company many regulators, supported by telecommunications suppliers, consumer organisations and industry bodies have developed a process aimed at publishing comparable quality of service (QoS) data. In the UK the current process is known as TopComm. Mobile services are covered under a separate initiative.
As leading industry experts in the field of regulatory driven quality of service reporting we fully understand all the issues facing managers looking to comply. Our aim is to help you comply with minimum cost to your business. But, by exploiting our considerable experience we can assure you that if correctly implemented, regulatory reporting can provide positive operational benefits for your organisation. Indeed, they can lead to a greater understanding of the strengths and weaknesses of your business in key operational areas, as well as providing the foundations for improvements in Customer Service.
Quality of Service Measurement
Enigma QPM are experts in providing telecommunications companies with audit services and support in meeting QoS requirements arising from the Ofcom Directive. We use our experience to focus on the areas that really matter.
Our services include:
Enigma QPM has extensive experience in helping businesses of all sizes to meet the requirements of ISO 9001:2000 in an efficient and flexible manner focussed on areas of business risk.
Our services include:
To help customers make an informed choice about their telecommunications company many regulators, supported by telecommunications suppliers, consumer organisations and industry bodies have developed a process aimed at publishing comparable quality of service (QoS) data. In the UK the current process is known as TopComm. Mobile services are covered under a separate initiative.
As leading industry experts in the field of regulatory driven quality of service reporting we fully understand all the issues facing managers looking to comply. Our aim is to help you comply with minimum cost to your business. But, by exploiting our considerable experience we can assure you that if correctly implemented, regulatory reporting can provide positive operational benefits for your organisation. Indeed, they can lead to a greater understanding of the strengths and weaknesses of your business in key operational areas, as well as providing the foundations for improvements in Customer Service.
Quality of Service Measurement
Enigma QPM are experts in providing telecommunications companies with audit services and support in meeting QoS requirements arising from the Ofcom Directive. We use our experience to focus on the areas that really matter.
Our services include:
- TopComm QoS measurement support
- TopComm audit services
- TopComm training services
Enigma QPM has extensive experience in helping businesses of all sizes to meet the requirements of ISO 9001:2000 in an efficient and flexible manner focussed on areas of business risk.
Our services include:
- Quality Management System / ISO 9001 implementation
- Quality Management System / ISO 9001 audit services
- Quality Management System / ISO 9001 training services